Improvement or accountability, what is the true purpose of performance management within the public sector? Examining the effectiveness of performance management within South Wales Fire & Rescue Service - Stephen Rossiter

This study examined the effectiveness of the performance management system being used in the South Wales Fire and Rescue Service. It specifically assessed the effect it had on the aims of the business planning managers and the organisation. Quantative questionnaires and semi-structured interviews were used to develop theory. A finding was: P2: “… performance management in the public sector tends to be more to do with control and accountability than with learning and improving performance.”
 Posted by Good Practice Wales
 23/04/2014   Categories: Academi Wales
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