LSB ESF – Pontadawe One Stop Shop / ADVICE HUB
This review of the services provided at the Pontardawe One Stop Shop was conducted at the same time as work being undertaken with wider partners to examine how joint working arrangements could mitigate the impact of welfare benefit changes. That work identified a potential benefit of bringing services that provide benefit advice, job search support and money / debt management into one location. The space freed up at Pontardawe by the above changes in service delivery arrangements, provided an opportunity for such an integrated service model to be piloted for a six month period and evaluated. During December 2013 an extensive consultation exercise was undertaken on the above proposed changes and 84% of responders (106 out of 122) supported the plans for an “Advice Hub”.