LSB ESF Pilot Project 2 – Dedicated advice line and triage service for benefits advice
On the 2nd December, a new dedicated advice line operated by two Welfare Rights Benefit On 2nd December, a new dedicated advice line operated by two Welfare Rights Benefit Advisors in the Council’s Contact Centre was launched for a pilot period of 6 months. The pilot would enable citizens requiring initial benefits advice to improve their financial situation at a much earlier point and reduce the impact of longer term hardship. It was also hoped that the pilot would free up capacity within the Welfare Rights Unit to deal with the complex cases that require more intensive intervention. (See agenda item 15 page 189 for evaluation).