Taxi Licensing – Driver Process Systems Thinking Report

City and County of Swansea

Background (What prompted you to want to improve this area?)

Chosen by Director of Environment – high profile complaints being received with Member intervention.

What were the agreed or anticipated outcomes for the project?
  • Streamline the process – reduce double handling of applications.
  • Reduce the number of times the customer touches the service.
  • Simplify the information produced for the customer.
 Posted by Good Practice Wales
 03/12/2014   Categories: All Wales Continuous Improvement Community
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