Referral  / Triage Case Studies

In April 2014, 13% of patients were waiting in excess of 26 weeks for a new outpatient appointment with 1,624 Follow up not booked (FUNB) patients waiting in excess of their target date. Improvements to the service were based on implementation of... for more information
Historically patients with Low Back Pain (LBP) were referred to a variety of secondary care services with no objective referral criteria, no generic outcome measures and with some patients referred simultaneously to multiple services. Patients often ... for more information
Currently the time children have to wait for an assessment by Occupational Therapy (OT) exceeds the Welsh Government guideline of 14 weeks. An Improving Quality Together (IQT) Project introduced a streamlined central triage process to address this... for more information
In Cardiff and Vale University Health Board (CVUHB) all specialties were experiencing a yearly increase in GP referrals into secondary care. All GP Practices have access to the Welsh Clinical Communications Gateway, however multiple methods of... for more information
Cardiff and Vale University Health Board set out to reduce demand on specialist services and meet the needs of primay care through the provision of secure communication for dialogue between primary and secondary care to obtain specialty ‘advice’ for ... for more information