Booking Process Case Studies

Aneurin Bevan University Health Board has, in recent years, used a single booking centre for all outpatient appointments. That single centre was developed on the basis of improving efficiency. A review of the Centre found that the anticipated... for more information
Morriston Hospital Appointment Booking Centre telephone lines were identified as an area in need of improvement due to lack of flexibility and increased patient complaints. The centre has the capacity to receive in excess of 12,000 calls per month.... for more information
Cardiff and Vale University Health Board delivers about 135,000 new appointments each year. Endeavours to sustain a Partial Booking model had previously failed. Resultantly, practice was inconsistent and the appointment notification period was often ... for more information