Waiting List Management Case Studies

Cardiff and Vale University Health Board was experiencing high rates of missed appointments - ‘did not attends’ (DNA), compared to peer comparators and underutilised outpatient clinics. Text messages were introduced to remind patients of their... for more information
Within the tertiary paediatric cardiology service there were 147 patients with a missed target date for their follow up appointment. This wait was averaging 41 weeks but ranging from 1 week to just under 2 years. This represented a significant... for more information
Following a process-mapping exercise, we found that the follow-up patient waiting list was inaccurate due to a large number of clerical errors. Problems were identified with the inputting of information into the Welsh Patient Administration System... for more information
Abertawe Bro Morgannwg University Health Board faced escalating patient did not attend (DNA) rates across many specialities. The introduction of partial booking for ‘new’ patient appointments aims to benefit patients and the organisation in many... for more information
An increasing numbers of out-patient referrals were leading to long waiting lists for a routine haematology out-patient appointment. Many of these referrals were for minor abnormalities of blood counts, which had resolved by the time the patient was ... for more information
Betsi Cadwaladr University Health Board (BCUHB) is geographically the largest health organisation in Wales, providing services for a population of over 670,000 people with around 1.1 million outpatient appointments scheduled each year. Last year... for more information
The Health Board makes over 360,000 patient contacts each year. The majority of this has always been by letter, inviting patients to contact us, and then by telephone. This new text reminder service has been developed in order to modernise the... for more information