About Good Practice Wales

Improving services is the goal of every public sector organisation as a result the collating, sharing and learning of good practice has become a priority for many organisations. While organisations share good practice internally often it is difficult to access examples of good practice from other organisations - this is a missed opportunity when there is so much that we can all learn from each other.

The Good Practice Wales Portal aims to be the single point of access to a wide range of examples of good practice available across Welsh public services.


Memorandum of Understanding September 2012

Good Practice Partners

The Good Practice Wales portal has been developed and grown by the partners who all have an equal stake in the ownership of the portal.

As a partner-populated resource the portal is expected to grow and grow and with new partners signing up the website will fast become an essential resource for the public sector in Wales.

1000 Lives Improvement

1000 Lives Improvement is the national improvement programme, supporting organisations and individuals, to deliver the highest quality and safest healthcare for the people of Wales. 

Academi Wales

Academi Wales has been established as the Welsh public service's centre for leadership excellence.

Age Alliance Wales

Age Alliance Wales (AAW) is the alliance of 19 national voluntary organisations committed to working together to improve the lives of older people in Wales.

Ageing Well in Wales Programme

The Ageing Well in Wales Programme was formally launched in October 2014 as a five year partnership of national and local government and major public and third sector agencies in Wales.

ASD Info Wales

The ASD Development Team is funded by the Welsh Government and hosted by the Welsh Local Government Association, working in partnership with Public Health Wales.

Big Lottery Fund

The Big Lottery Fund is responsible for distributing 40 per cent of all funds raised for good causes (about 11 pence of every pound spent on a Lottery ticket) by the National Lottery.

Care & Social Services Inspectorate for Wales (CSSIW)

CSSIW carries out its functions on behalf of Welsh Ministers, and although we are part of a Department within the Welsh Assembly Government there are a number of safeguards in place to ensure our independence.

Community Housing Cymru (CH Cymru)

Community Housing Cymru is a registered charity and represents around 70 not-for-profit housing associations and community mutuals in Wales.

Data Unit ~ Wales

The Data Unit was established in 2001 as a public sector, not-for-profit company in order to provide advice, guidance and support to local government in Wales around data and statistical issues.

Older People’s Commissioner for Wales

The Older People’s Commissioner for Wales is an independent voice and champion for older people across Wales, standing up and speaking out on their behalf.

Participation Cymru

Participation Cymru provides expert advice and support, innovative training and networking and well resourced information and guidance to public service organisations in the public, private and third sectors to achieve better public engagement in the design, development and delivery of citizen-centred services for the people of Wales.

Prudent Healthcare

The ‘Making prudent healthcare happen’ resource has been designed to explain some of the key concepts behind prudent healthcare. It captures perspectives of those working in or using health and social care services in Wales about what prudent healthcare means to them and its potential for Wales.

Public Health Wales

Public Health Wales provides professionally independent and specialist public health advice and services to protect and improve the health and wellbeing of the population of Wales

Social Care Wales

Social Care Wales work with people who use care and support services and organisations to lead improvement in social care in Wales.

Wales Accord on the Sharing of Personal Information (WASPI)

The WASPI provides a framework for service-providing organisations directly concerned with the health, education, safety, crime prevention and social well being of people in Wales to share personal information in a lawful and intelligent way.

Wales Audit Office

Making Public Money Count. The Wales Audit Office provides Wales with a comprehensive audit and inspection service across the public sector.

Wales Cooperative Centre

The Wales Co-operative Centre is a co-operative development agency working across Wales to promote social, financial and digital inclusion through a range of projects.

Wales Council for Voluntary Action (WCVA)

Wales Council for Voluntary Action (WCVA) represents the interests of voluntary organisations, community groups and volunteers in Wales.

Welsh Government

The Welsh Government is responsible for most issues that concern the people of Wales, including the economy, health, education, and local government.

Welsh Language Commissioner

The principal aim of the Welsh Language Commissioner is to promote and facilitate use of the Welsh language.

Welsh Local Government Association (WLGA)

The Welsh Local Government Association (WLGA) represents the interests of local government and promotes local democracy in Wales.

Welsh NHS Confederation

The Welsh NHS Confederation is a membership body representing all the organisations making up the NHS in Wales: seven Local Health Boards and three NHS Trusts.



Archived Programmes

NB Case studies from archived programmes and projects are hosted for information purposes only.

Excellence Wales 2005-2010

Excellence Wales was the good practice award scheme for Welsh local authorities and the wider local government family from 2005 to 2010. Over the 5 years, the scheme received and assessed over 250 applications, covering a range of themes such as street services, housing, health and social care, older people, children & young people, climate change, collaboration etc. Over 200 case studies of good practice have been developed and hosted on the Welsh Local Government Association’s website.

Click here to view Good Practice

NLIAH 2004 – 2013

NLIAH closed on 31st March 2013. The NLIAH website and articles found on Good Practice Wales are available as an archive but is not being updated. The functions and staff of NLIAH transferred to Welsh Government, Public Health Wales NHS Trust and Shared Services Partnership. For more information on the transfer of NLIAH functions please visit: NLIAH functions to transfer to NHS Wales and Welsh Government

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Waste Awareness Wales

Waste Awareness Wales (WAW) is a Welsh Government funded organisation that delivers communication and behaviour change projects which helps the Welsh public change their waste behaviours and contribute to meeting the Welsh Government's prevention, reuse and recycling targets set out in the Wales Waste Strategy Towards Zero Waste

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Care Council for Wales

Established under the Care Standards Act 2000 as the regulator of the social care profession in Wales, we have a duty to safeguard the public by promoting and securing high standards of conduct and practice among social workers and social care workers.

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Social Services Improvement Agency

Since its launch in 2006 SSIA has become a respected source of support for councils and other agencies across Wales seeking to improve social care services.

Click here to view Good Practice