AWCIC Conference Workshops

Welsh Government - Matthew Jenkins 

Performance Management in Public Services – Where Next After Williams?


The Commission for Public Service Governance and Delivery (the Williams Commission) made extensive recommendations about how performance management in public services should be reformed.  The Welsh Government’s response, set out in Devolution, Democracy and Delivery – Improving public services for people in Wales, commits the Welsh Government to progress in the broad direction set out by the Commission.

The purpose of this workshop is to engage attendees in a discussion about the future of performance management in public services.  In particular the workshop will:

  • ask whether delegates ‘buy’ the Commission’s prescription for performance improvement;
  • outline the Welsh Government’s position on some of the matters raised by the Commission;
  • discuss whether the Well-being of Future Generations Bill, and other parallel developments, represent a unique opportunity that should be seized by all colleagues with an interest in public service improvement.

Matthew Jenkins - Welsh Government

27 November 2014 14:56:00

Future Generations Bill - Claire Germain 

Getting Ready for Public Service Boards


Claire will lead an interactive session, focusing on the Future Generations Bill, taking delegates through the plan and inviting thoughts on what Local Service Boards would need to do to get ready for the Bill.  Drawing on delegates’ continuous improvement expertise, Claire will lead a discussion investigating how prepared delegates feel for the outcomes of the Bill – i.e. preparing assessments/plans, consult and engage and undertake scrutiny etc, how they would go about getting and what support they feel they would need.

Claire Germain - Future Generations Bill

27 November 2014 14:52:00

Natural Resources Wales - Howard Davies 

A new organisation, our journey so far and how we use and are developing CI


There have been lots of challenges in the early months and years of NRW, a new organisation in Wales set up by the merger of Environment Agency Wales, Countryside Council for Wales and Forestry Commission Wales.

Highlighting a whole raft of Continuous Improvement tools and techniques we used to integrate the three different organizations, we will tell our story so far and our plans for the future; how we are developing our CI capabilities to shape and develop the organisation over the next few years

Delegates will hear about what’s gone well, what not so well, what we’ve learnt from others and what we’ve learnt about ourselves.

Howard Davies - Natural Resources Wales


27 November 2014 14:34:00 Categories: continuous improvement innovation service redesign

South, Mid and West Wales Fire and Rescue Service and South Wales Police Collaboration  

ACFO Derek Masson & Karen Davies - Joint Public Service Centre Project

The project merges the two fire control teams in Mid and West and South Wales and relocate them with the police control team at South Wales Police in Bridgend.  This session will focus on how the collaborative project has been set up, the engagement activities with the control staff and the benefits of police and fire staff working side by side.


Joint Public Services Centre project


Download presentation from this workshop >>
27 November 2014 13:48:00 Categories: engagement fire service south wales police

The Royal Mint - Leighton John, Head of Production & Operational Excellence 

The Shingo Model & Continuous Improvement at the Royal Mint

Leighton’s workshop will concentrate on the Shingo Model and its strategic deployment.


Ashley Gibbs - Royal Mint

27 November 2014 13:45:00 Categories: improvement shingo model

Intellectual Property Office - Sean Evans and Chris Carter 

Lets Get Agile


Agile Project Management is one of the ways the IPO is successfully delivering change and driving continuous improvement forward.  In this interactive session, you will have the opportunity to:

  • Find out about this highly effective approach
  • How it promotes collaborative working between IT and business colleagues
  • How the IPO is benefiting from using it to deliver effective change

Lets Get Agile workshop - Intellectual Property Office

27 November 2014 12:27:00 Categories: agile improvement project management

Betsi Cadwalader University Health Board, Neil Windsor 

From Jonkoping (Sweden) to Wrexham – Creating a Qulturm-like centre for improvement and innovation across healthcare in North Wales.


As a Service Improvement Manager for Betsi Cadwaladr University Health Board and a skilled Quality Improvement Practitioner with 13 years experience, Neil’s workshop will allow you to:

  • Understand the background and context behind BCUHB’s quality improvement journey to date
  • Gain insight on the national ‘Improving Quality Together’ (IQT) Programme for healthcare and its adoption across North Wales
  • Recognise the standard methodology used for improvement within BCUHB (Model for Improvement)
  • Explore IQT content and local improvement projects to date

Neil Windsor

27 November 2014 11:36:00 Categories: Healthcare improvement innovation Quality

Ministry of Justice - Caroline Phillips 

Leading from the frontline


The Ministry of Justice Customer Contact Services has transformed the way it works by empowering its frontline staff.  This interactive and lively session will provide an insight into self-managing teams, putting the customer at the heart of service redesign and truly empowering staff at all levels to make decisions.

Workshop 1 Ministry of Justice - Leading from the front

27 November 2014 11:27:00 Categories: customer service improvement service redesign