Alternative Models of Service Delivery

Local government is currently facing huge challenges with significant cuts in funding which are likely to continue for the foreseeable future together with increased demand for services as a result of demographic changes. These along with other government policy changes are leading to a fundamental change in the methods of commissioning and the delivery of local government services.

A range of alternative service delivery models now sit alongside the core approaches of efficiency, systems remodelling and changes to service delivery.

All Wales Continuous Improvement Community

Continuous improvement practitioners, working in Welsh Public Services, with a wide knowledge base of continuous improvement techniques including:

  •             Lean Systems
  •             Systems Thinking
  •             Six Sigma
  •             Results Based Accountability
Co-production Catalogue from Wales Co-production is an approach to public services based on equal and reciprocal relationships between professionals, people using services, their families and their communities. Where activities are co-produced in this way, both services and neighbourhoods become far more effective agents of change.
Digital Public services need to develop the right skills and culture to move from analogue to digital services. This section contains lots of information in order to enable your organisation to do just that

Data Unit Wales – making effective use of data

The Data Unit was established in 2001 as a public sector, not-for-profit company in order to provide advice, guidance and support to local government in Wales around data and statistical issues.

Participation Cymru's courses can provide the skills you need to engage with confidence and improve the quality of engagement you deliver.

Participation Cymru offer a range of training to develop skills in public engagement through our programme of short training courses on methods and skills. We also provide bespoke training which offers a flexible and cost-effective way to meet your organisation's and individual learning needs.
Latest Projects  
Tackling Poverty in Wales Reducing the number of people who live in poverty is a foremost priority for Welsh Government, local authorities and other public and third sector partners in Wales. Poverty is a persistent, multifaceted problem with wide-ranging consequences for individuals and communities. The nature of the problem is not viewed solely in terms of income, but recognises how income can impact on opportunities, access to services and participation.
Wales in Europe Although it can often seem remote and its decision-making process complex, the European Union matters to Wales. Between 2007-2013, EU structural funding, aimed at reducing disparities between European regions, will have been worth £1.5 billion to Wales (£3bn with match funding), money vital to the regeneration of Welsh communities. But the EU isn’t important to Wales just because of funding. It is estimated that around 60% of domestic legislation has its origins in Brussels.  
Waste Management As we face the challenges of the new era we must recognise that making the best use of our resources, acting sustainably, is an essential and integral part of our strategies for surmounting the fiscal and economic crisis.